FAQ
Ordering Process
HOW DOES THE ORDERING PROCESS WORK?
Once you reach the "cart page" in the ordering process, there will be a form to choose your preferred delivery date and timeframe. There is also a small commentary section to post any known allergies.
After your order has been placed, Courtney will contact you to confirm the delivery details of date, time, and delivery address. She will also inquire about any information that can help inspire her to create YOUR individual box!
WHY DO YOU NEED MY SHIPPING ADDRESS IF YOU DO NOT SHIP?
When asked for Shipping information, please fill out delivery information-fill out the recipients address and name.
Cheese Club
IF I PURCHASE A CHEESE CLUB SUBSCRIPTION, WHEN WILL I BE CHARGED?
Your credit card will be charged at the time of checkout for the full listed price of your club subscription.
IF I WON'T BE HOME FOR A CERTAIN CHEESE CLUB SUBSCRIPTION MONTH’S DELIVERY, CAN I RESCHEDULE FOR ANOTHER DAY?
Yes! We can reschedule your shipping day as needed. Please contact us directly at conact@figandhoneyboxes.com
WHAT IS YOUR CANCELLATION/REFUND POLICY FOR THE MONTHLY SHIPMENTS?
Enter the Answer to your Question here. Be thoughtful with your answer, write clearly, and consider adding examples. This can help your visitors get the help they need quickly and easily.
CAN I EXCHANGE MY BOX?
We only replace items if they are defective or damaged. If you need to exchange a defective/damaged item for the same item, contact us.
WHAT IS YOUR CANCELLATION AND REFUND POLICY FOR CHEESE CLUB SUBSCRIPTIONS?
We cannot issue refunds for monthly club subscriptions. If you need to reschedule a monthly shipment due to travel or other issues, please contact us directly: contact@figandhoneyboxes.com
RETURN & REFUND
CAN I RETURN MY PRODUCT?
By law, perishable goods such meats, cheeses, caviar, and other foods cannot be returned.
CAN I EXCHANGE MY BOX?
WHAT IF MY ORDER ARRIVES DAMAGED?
If our product was delivered defective or severely damaged (not suitable for consumption), you may request a refund within 2 days of delivery.
To request a refund, we require:
1) Receipt or proof of purchase,
2) Photo evidence (picture) of damaged item(s)
3) Damaged items must be returned to fig + honey in original, unopened packaging.
We only replace items if they are defective or damaged. If you need to exchange a defective/damaged item for the same item, contact us.
WHAT IS YOUR CANCELLATION AND REFUND POLICY FOR GRAZING BOX ORDERS?
Cancellations must be made 48 hours in advance to delivery date. A full refund will be issued if payment is made by check. A full refund, minus the 2% transaction fee, will be issued if the payment is made by credit card
WHAT IS YOUR CANCELLATION AND REFUND POLICY FOR CHEESE CLUB SUBSCRIPTIONS?
We cannot issue refunds for monthly club subscriptions. If you need to reschedule a monthly shipment due to travel or other issues, please contact us directly: contact@figandhoneyboxes.com